Introduction and acceptance of terms
As a Client of RaffleLink, your access and use of the RaffleLink Service constitutes your agreement with, and acceptance of the RaffleLink Terms of Service outline below.
A Client may be a charity, school, community association, sporting club, recognised political or religious group or an individual or business fundraising for a not-for-profit organisation.
A Client and Beneficiary may be the same. A Beneficiary is the not-for-profit organisation that will receive the raffle funds raised.
Service Overview
RaffleLink will utilise custom-designed software to create a raffle page and process online ticket sales on behalf of the Client. RaffleLink will supply this service in accordance with the legislation enforced by the government controlling body of the state(s) in which the raffle is to be held. Raffle ticket purchases external to Australia are not permitted.
RaffleLink will provide a government certified random number generator facility to allow for a 100% random drawing of the raffle event.
RaffleLink adheres to the Commercial Raffle Organiser’s Responsible Gambling & Code of Conduct.
Service Fee (include GST)
Setup Fee of $39 for a single raffle OR $120 for unlimited raffles for 12 months. Payable upon first registration and non-refundable. Any Special Offer pricing will replace the standard pricing for the duration of the offer.
Service Fee – 5.5% of total gross ticket sales (card sales only). Retained from proceeds at the raffle’s conclusion.
Cash Receipting Function access – Free
RaffleLink is responsible for the all merchant fees and hosting costs related to the raffle page.
Responsibility of RaffleLink
RaffleLink will supply a secure payment gateway for the purchase of raffle tickets and secure storage of ticket buyer’s personal information which excludes credit card details.
Raffle proceeds are held in a separate bank account from the RaffleLink General Trading Account. Raffle proceeds, less the nominated service fee charged by RaffleLink, will be forwarded to the Beneficiary’s bank account within 2 working days of the raffle being drawn. Organisations in Victoria will receive a Nett proceeds remittance on a weekly basis in accordance with Victorian raffle regulations.
The Client and/or Beneficiary has access to full sales and financial reports during and at the conclusion of the raffle. The raffle sales data is the property of the Beneficiary, however ticket buyers will be given the opportunity to register with RaffleLink to receive promotional material about other raffles hosted by RaffleLink which specifically suit their interests.
Responsibility of Raffle Client
The procurement, storage and distribution of all prizes including the provision of a true and accurate market value of the prize(s), unless the Client has entered into a separate Prize Sourcing arrangement with RaffleLink.
Notifying the winner(s) and publishing the winner(s) details in a public space.
Unless partaking in RaffleLink’s promotional services, the Client is solely responsible for the promotion and marketing of the raffle event.
Conducting the raffle in accordance with the requirements of the government controlling body in their state.
Obtaining the relevant permit(s), when required, to enable the Client to conduct a raffle.
Client Login
As your Client Admin will contain the personal details of the ticket buyers, you must keep your login information safe, private and secure at all times. Only those contacts who appear on the Raffle Registration should have knowledge of these client login details.
Indemnity for misuse of Client Login information
RaffleLink accepts no liability for acts carried out by any person using your Client Admin login information, and you indemnify RaffleLink from any costs, expenses or damages payable in connection with your breach of the Client Login requirements.
As the creator of your organisation’s Raffle Page, you agree to not:-
- infringe the intellectual property rights (including copyright) of any third party;
- detrimentally affect the brand or reputation of RaffleLink or any affiliates or partners of RaffleLink;
- be misleading or deceptive as to the nature, type, service or benefits of the Content;
- contain information that is inaccurate, ambiguous, exaggerated, defamatory or untrue;
- send junk email or spam to people who do not wish to receive email from You;
RaffleLink reserves the right to remove or edit any content posted on the Raffle Page at its sole discretion, without notice and without liability if we deem the content to be inappropriate and or in breach of these Terms and Conditions.
Intellectual Property Rights
The Client indemnifies RaffleLink from any costs, expenses, claims or damages paid or payable by RaffleLink in connection with a claim by any person that the Client infringes the Intellectual Property Rights of that person.
For the purposes of these Terms, “Intellectual Property Rights” means all intellectual property rights, including but not limited to:
patents, copyright, rights in circuit layouts, registered and unregistered designs, registered and unregistered trademarks, knowhow and the right to have confidential information kept confidential; and
The Client grants to RaffleLink a royalty free, worldwide, non-exclusive, transferable, licence to use, the Client’s details in terms of logo, and raffle page, testimonial and raffle financials as a promotional tool for RaffleLink.
Disclaimer
During the registration process RaffleLink take reasonable steps to substantiate the Not-For-Profit status of the organisation.
RaffleLink accepts no liability whatsoever for the actions of our Clients on the Raffle Facility.
RaffleLink accepts no liability for ensuring that any Beneficiary applies the proceeds received from a raffle event in any particular way.
For our standard service, RaffleLink is not responsible for the raffle prizes in ANY respect, such as procurement, storage, distribution. The Client must deal with any customer dissatisfaction regarding the prize(s) and/or the distribution of the prize(s). Where the Client has enlisted the services of RaffleLink to supply prizes, RaffleLink will deal with any customer enquiry/concerns directly.
The Client must ensure that they meet the requirements of Government legislation in their state with regard to what may be offered as a prize. RaffleLink takes no responsibility for the appropriateness of the prizes presented by our client, however we reserve the right to suspend the progress of the raffle if for some reason the content is questionable.
RaffleLink has made every effort to provide a reliable service for our Clients. However, in the unlikely event that our service is disrupted due to a computer virus, hosting or network failure, unauthorised intervention or circumstances beyond our control, which may lead to a loss in ticket sales, RaffleLink is indemnified by our Client and bears no liability.
While RaffleLink strives to make the Government information on our website as timely and accurate as possible, we make no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this site, and expressly disclaims liability for errors and omissions in the contents of this site. The onus is on our Client to research the Government Regulations as it applies to them specifically and take any necessary actions with regard to registrations or permits.
RaffleLink has taken measures to ensure a secure payment gateway and storage of personal information for ticket buyers. However, our Clients recognise that RaffleLink cannot be held responsible for hacking or malicious attack.
Refund Policy
Client – Termination
Either party may terminate the online raffle before the commencement of the raffle event, but must do so by written notification. In the event of the Client instigating the cancellation, the Setup Fee paid, either $39 or $120 inc GST, will be retained by RaffleLink as the cancellation fee.
Client – Limitations & Changes
Once the raffle is registered, major changes to the raffle unable to be performed by the client via their Raffle Admin will be considered with written notification from the Client to RaffleLink. Depending on the type & extent of the changes required, there may be a charge at the discretion of RaffleLink which will be advised at the time.
Ticket Buyers
Purchases made through the Payment Platform by a ticket buyer utilising a credit card are final and not disputable. However, a ticket purchaser who believes that they have a gambling problem or are overextended financially will be given an opportunity to amend or cancel their ticket purchase by contacting RaffleLink by email or on 0428 734 714.
Where there has been an unauthorised use of a buyer’s credit card, and the unauthorised nature of that use can be proven, then the payment will be refunded, unless it has already been credited to the relevant Client Organisation.
RaffleLink does not extend credit or loan money to customers to purchase raffle tickets.
RaffleLink makes no representations as to the compliance by our Clients with the laws applicable to the conduct of their raffle event. Ticket buyers must establish to their own satisfaction the propriety or otherwise of the raffle by contacting the relevant Client Organisation directly. Any disputes about raffles must be directed to the raffle Client Organisation.
Correspondence
A Client notifying RaffleLink under these Terms must;
- do so in writing;
- addressed to RaffleLink at the address shown on the official website www.rafflelink.com.au; and
- be left at or sent by prepaid post or email to that address.
All correspondence will be deemed received:
- on the date of delivery, if left at the recipient’s address;
- five days after the date of posting if sent by prepaid post; and
- if sent by email, on the day the email is sent (as long as the sender has not received a delivery failure message in relation to that email).